Accountancy
81 Agriculture, Fishing
1 Finance, Insurance
108 Call Centres
1 Catering & Hospitality
108 Construction, Property
123 Customer services
75 Defence/Armed Forces
53 Education
3 Electronics
66 Engineering, Manufacturing 129 Graduate, Trainees
64 Healthcare & Nursing
73 Human resources
80 IT & Internet
410 Legal
61 Management consultancy 61 Marketing, Advertising, PR 88 Media, Creative
5 Non-profit, Charities
0 Public sector & Services
9 Recruitment sales
81 Retail, Wholesale
54 Restaurant & Food Service 11 Sales
124 Science
18 Secretarial, Administration 24 Security
0 Senior appointments
12 Telecommunications
2 Transport, Logistics
7 Travel, Leisure, Tourism
19 Other
68
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Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
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Section: Customer services Vacancy 225 |
Post:French Case Management
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Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
Coventry
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The announcement text: |
Scope of responsibilities: Supports the interfaces between client customer and various technical organisations by creating and managing a case for a technical problem with the client products raised by the customer via phone call, email or fax.
Main responsibilities will include: Answer professionally all incoming calls arriving under the agents log on skill set Take ownership until closure for all issues which cannot be resolved whilst on the phone with the customer Closely follow all ISO and TL procedures and Work Instructions Actively ensure there are no faxes or emails that have not been distributed to the task owner(s). Respond in a timely manner and professionally to all faxes and emails Inform Team Leader*Supervisor of any problems in work process and seeks solutions with the Team Leader*Supervisor
Key skills required for this position include: Excellent customer service skills Excellent English verbal and written communication skills Excellent French verbal and written communication skills The ability to work under pressure. Enthusiasm and commitment A commitment to working with others as part of a team Flexibility in hours Good keyboard skills Working knowledge of Microsoft Office Tools, Email and the Internet 1 years customer service experience
Full training will be provided and ongoing coaching and personal development is a major corporate objective within our business and we are able to offer excellent long-term opportunities.
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Contact information |
Employer: |
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Email: |
1030@jobinleicester.informnow.com
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Phone: |
0131 555 0284
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Publication date: 2009-03-28 09:40:36
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